The Knowledge Management Toolkit: Practical Techniques for Building a Knowledge Management System

Prentice Hall PTR, 2000 - 608 Seiten
The only "how-to" guide for building an enterprise knowledge management system!

Until now, implementing Knowledge Management (KM) has been like nailing jelly to the wall-but not anymore! The Knowledge Management Toolkit delivers hands-on techniques and tools for making KM happen at your company. You'll learn exactly how to use KM to make sure that every key decision is fully informed as you build on your existing intranet, data warehouse, and project management investments. Top researcher Amrit Tiwana walks you through the development of an enterprise KM system from start to finish, showing how every stage can serve as a foundation for later enhancements.

  • 10-step roadmap for implementing KM successfully
  • Checklists help you focus on critical issues every step of the way
  • Interactive toolkit format guides your strategic design decisions
  • Identify your key intangibles-and audit the knowledge you already have
  • Staff your project team and manage it effectively
  • Build a foundation of KM infrastructure that can evolve through results-driven, incremental steps
  • Mobilize your organization's subtle, "tacit" knowledge
  • Calculate and maximize ROI in KM systems
  • informed with the author's dedicated Web site, which provides ongoing support and updates from the KM community!

Discover the best ways to align KM with business strategy, avoid key KM pitfalls such as excessive formalization and overreliance on technology, master prototyping, and understand the new role of the Chief Knowledge Officer. Tiwana also presents KM case studies from leading companies worldwide, from Nortelto Rolls Royce. If you're ready to transform KM from business-school theory to real-world competitive advantage, start right here!


  • Knowledge Management Toolkit, including an interactive 10-step KM roadmap and easy-to-customize KM evaluation forms -complete and unrestricted!
  • MindManager Personal for creating, organizing, and sharing knowledge maps
  • Performance Now Enterprise, a trial version of the #1 change management tool
  • FrontPage 2000 45-day trial
  • Plus great tools for data mining, integrating mobile systems, workflow, modeling, and more!

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Why Knowledge?
The Rubber Meets the Road
What This Book Is About

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Über den Autor (2000)

Amrit Tiwana is a consultant and Professor of Information Systems at Georgia State University, Atlanta, GA. He also writes a monthly column for IT Magazine.

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