Process Consultation: Its role in organization development
Addison-Wesley, 1988 - 204 Seiten
A member of the PH OD Series! How can you influence a situation in the workplace without the direct use of power of formal authority? This book shows you how by presenting the core theoretical foundations and basic prescriptions for effective management.
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PROCESS CONSULTATION DEFINED
HUMAN PROCESSES AND HOW TO INTERVENE
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able accept action activities actual agenda agreed areas asked assumptions become behavior boss clear client communication competition concern culture cycle deal decided decision defined described develop diagnosis discussion effective effort evaluation example expect experience fact feedback feelings felt formal function give given goals human ideas identified implement important improve individual influence initial internal intervention interview involved issues kind lead less listen look major manager mean meeting method norms observed occur Once operating organization organizational performance period person planning position possible present president problem process consultant proposal questions relations relationship response result role shared situation skills solution solving someone specific stage steps structure subordinates suggest talk task tend things thought tion understand various